Terms & Conditions

Terms and Conditions

These terms
1. These are the terms and conditions on which we supply products to you whether these are goods, services or digital content, and no terms or conditions you provide with or contained in your order, or any offer, request, confirmation, or other correspondence from you will form part of the contract. Any variation to these terms shall have no effect unless expressly agreed in writing by us. Please read these terms carefully before you submit your order to us. We may make changes to these terms from time to time so please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 11.02.22.
2. privacy policy and cookie policy also apply to your use of our site and by using our site you confirm that you accept all of these terms and that you agree to comply with them. If you do not agree to these terms, you must not use our site.
Information about us and how to contact us
1. We are Northern Ireland Fish Producers Organisation Limited. Our company registration number is NP000152 and our registered office is at 1 Coastguard Cottages, The Harbour Portavogie Co Down BT22 1EA. Our registered VAT number is 286585112 You can contact us by telephoning 02842 721 255 or by writing to us at sales@marinechandlerysupplies.com
2. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3. When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
1. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. You acknowledge that in entering into the contract you do not rely on any representation or other term or any understanding except as expressly agreed in writing.
2. If we are unable to accept your order, we will inform you of this and will refund any sums you have paid for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline. Refund of any amounts paid shall be your sole remedy.
3. Our website is solely for the promotion of our products in the UK and Ireland. Unfortunately, we do not accept orders from or deliver to addresses outside the UK and Ireland.
Products
1. Any dimensions given by us or contained in our website, or any catalogues, brochures or advertising are approximate measures only and variations in size are possible and any images, photographs, drawings, or descriptions of the products issued by us or contained in our website or any catalogues, brochures or advertising are for illustrative purposes only and shall not form part of the contract. The packaging of the product may vary from that shown in images on our website.
2. If we are making the product to measurements, you have given us you are responsible for ensuring that these measurements are correct.
3. You may only use the products for the purpose for which they were manufactured and in accordance with the manufacturer’s instructions and all applicable laws, regulations and guidance. The products are to be used only by properly skilled and trained personnel. You are responsible for putting in place all licences and permits which may be required to enable you to use the products.
Our rights to make changes
1. We may change the product to reflect changes in relevant laws and regulatory requirement and to implement technical adjustments and improvements. If these changes materially affect the quality or performance of the products, we will notify you and you have seven days from receipt of such notice to contact us to end the contract and receive a refund for any products paid for but not received.
2. We may update or require you to update digital content provided that the digital content shall always match the description of it that we provided to you before you bought it.
Providing the products
1. The costs of delivery will be as displayed to you on our website.
2. 1. If the products are goods. We will contact you with an estimated delivery date or dates which will be within 30 days after the day on which we accept your order. We may deliver the products in instalments where for example one of the products is out of stock.
  2. If the products are one-off services. We will begin the services on the date we accept your order or as otherwise agreed with you. The estimated completion date for the services is as told to you during the order process.
  3. If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order or as otherwise stated/agreed.
  4. If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in 57 or we end the contract by written notice to you as described in 89.

Any dates quoted for delivery are approximate only and we shall not be liable for any delay in delivery. Time for delivery shall not be of the essence.
Any delay in delivery or defect in an instalment shall not provide a right to reject any other instalment.
If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you have asked to collect the products from our premises or if the relevant products are only available for collection, please contact us to arrange collection. Satisfactory evidence of identification (to match the order) and confirmation of the order will be required and in some cases proof of age will also be required.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and 89.2 will apply.
If you do not allow us access to your property to perform the services we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and 89.2 will apply.
A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
You own a product which is goods once we have received payment in full.
We may need certain information or evidence from you so that we can supply the products to you or make same available for collection, for example, adequate delivery instructions, proof of order, identity and/or age. If so, this will have been stated in the description of the products on our website. If you do not give us this information when required, or if you give us incomplete or incorrect information, we may either end the contract (and 89.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
We may have to suspend the supply of a product to:
1. deal with technical problems or make minor technical changes;
2. update the product to reflect changes in relevant laws and regulatory requirements;
3. make changes to the product as requested by you or notified by us to you (see 25).
We will contact you in advance to tell you we will be suspending supply of the product unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
If you do not pay us for the products when you are supposed to (see 911.4) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended.

Your rights to end the contract
1. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
  1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re performed to get some or all of your money back), see 910;
  2. If you want to end the contract because of something we have done or have told you we are going to do, see 57.2;
  3. If you have just changed your mind about the product, see 57.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
  1. we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 5.1);
  2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  3. we have told you that there is a risk that supply of the products may be significantly delayed because of events outside our control;
  4. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, or,
  5. you have a legal right to end the contract because of something we have done wrong.
3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.
4. When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
  1. Any sealed product if the seal has been broken
  2. Products which are made to order or personalised or which by nature cannot be returned or are liable to deteriorate or expire rapidly;
  3. Newspapers, periodicals or magazines;
  4. digital products after you have started to download or stream these;
  5. services, once these have been completed, even if the cancellation period is still running;
  6. products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  7. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
  8. any products which become mixed inseparably with other items after their delivery.
5. How long do I have to change my mind?
  1. For services, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
  2. For digital content, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
  3. For goods purchased you have 14 days after the day you (or someone you nominate) receives the goods, unless:
    1. Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
    2. Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
How to end the contract with us
1. To end the contract with us, please let us know by doing one of the following:
  1. Phone or email. Call us on 02842 721 255 or email us at sales@marinechandlerysupplies.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
  2. Online. Complete the form on our website.
  3. By post. Print off the printable form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must retain possession, take reasonable care of the products and return them to us. You must either return the goods in person to where you bought them, post them back to us at ur address, 1 Coastguard Cottages, Portavogie, Co Down, BT22 1EA or (if they are not suitable for posting) allow us to collect them from you. Please call us on 02842 721 email us at sales@marinechandlerysupplies.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
3. When we will pay the costs of return. We will pay the costs of return:
  1. if the products are faulty or misdescribed;
  2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong;

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
1. We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
2. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
3. Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
1. If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 8.2.
2. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

Our rights to end the contract
1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
  1. you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
  3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
  4. you do not within a reasonable time allow us access to your premises to supply the services; or
2. You must compensate us if you break the contract. If we end the contract in the situations set out in 89.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
3. We may write to you to let you know that we are going to stop providing the product and will refund any sums you have paid in advance for products which will not be provided.
If there is a problem with the product
1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone us on 02842 721 255 or write to us at sales@marinechandlerysupplies.com and 1 Coastguard Cottages, Portavogie, Co Down, BT22 1EA. Alternatively, please speak to one of our staff in-store.
2. We are under a legal duty to supply products that are in conformity with this contract.
3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call us on 02842 721 255 or email us at sales@marinechandlerysupplies.com for a return label or to arrange collection.
Price and payment
1. Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see 911.3 for what happens if we discover an error in the price of the product you order.
2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
3. What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount and refund as appropriate the relevant amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order or if we have accepted and/or processed/despatched your order, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you or seek correct payment.
4. When you must pay and how you must pay. We accept payment with all major credit and debit cards. You must pay for the products when submitting your order. For ongoing services or a subscription, we will tell you during the order process when and how you must pay.

Our responsibility for loss or damage suffered by you
1. The following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of any breach of these terms, any representation, statement or tortious act or omission including negligence arising under or in connection with the contract.
2. All warranties, conditions and other terms implied by statute or common law or otherwise are to the fullest extent permitted by law, excluded from the contract.
3. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or contemplated performance of the contract shall be limited to the price paid by you to us under the relevant contract and subject to that overall limit to the part of any loss suffered which is proportionate to our responsibility.
4. We shall not be liable to you for the following however caused:-

(a) loss of profit;

(b) loss of business or business interruption;

(d) loss of anticipated savings;

(e) loss of goods;

(f) loss of contract;

(g) loss of use;

(h) loss or corruption of data or information; or

(i) any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses;

1. 1. 1. Clauses 12.1-12.4 do not apply if you are a consumer (that is, an individual acting for purposes wholly or mainly outside that individual’s trade business craft or profession). If you are a consumer we are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the products.
How we may use your personal information
1. How we may use your personal information. We will only use your personal information as set out in our privacy policy.
Other important terms
1. Account details. If you choose or are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at sales@marinechandlerysupplies.com.
2. Content. The content on the site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking or refraining from any action on the basis of any content on our site. Although we make reasonably efforts to update the information on our site, we make no representations, warranties or guarantees whether express or implied that the content on our site is accurate, complete or up to date. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
3. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
4. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
5. Nobody else has any rights under this contract This contract is between you and us. No other person shall have any rights to enforce any of its terms
6. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
7. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
8. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Northern Irish law and you can bring legal proceedings in respect of the products in the Northern Irish courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the Northern Irish courts. If you live in England you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.